General Manager - Plumbing

Company: Leap Brands
Location: Alpharetta
Posted on: May 7, 2025

Job Description:

Position SummaryThe General Manager will oversee all aspects of business operations, including field service, dispatch, sales, customer experience, and team management. The ideal candidate is a hands-on leader with a track record of success in managing service-based teams, driving P&L performance, and executing growth initiatives in a fast-paced environment. Prior experience in the trades-especially plumbing, HVAC, electrical, or similar field services-is strongly preferred.Key Responsibilities

• Own the full P&L and drive revenue growth, margin improvement, and cost control
• Lead daily operations including scheduling, dispatch, service delivery, and customer satisfaction
• Recruit, develop, and manage a high-performing team of technicians, service managers, and office staff
• Establish and track key operational KPIs and drive accountability across the organization
• Implement processes and systems to improve efficiency, consistency, and quality of service
• Collaborate with the CEO and private equity partners on strategic planning and reporting
• Lead culture development and employee engagement initiatives to support technician retention
• Support M&A integration efforts and ensure seamless onboarding of acquired teams or assets
• Ensure compliance with safety, licensing, and regulatory requirementsQualifications
  • 7+ years of operational leadership experience in a service-based or field operations business
  • Prior experience in plumbing, HVAC, electrical, or related skilled trades preferred
  • Strong financial acumen with P&L ownership experience
  • Proven track record of improving operational efficiency and scaling teams
  • Strong leadership, communication, and change management skills
  • Experience with CRM, dispatch, or service management software (e.g., ServiceTitan, Housecall Pro, etc.)
  • Ability to lead in a fast-paced, hands-on environment with private equity ownership
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Keywords: Leap Brands, Johns Creek , General Manager - Plumbing, Professions , Alpharetta, Georgia