Senior Coordinator-Call Hnadling Specialist
Location: Atlanta
Posted on: June 23, 2025
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Job Description:
Job Title: Senior Coordinator-Call Handling Specialist Location:
REMOTE-Schedule hours are CST time zone TRAINING SCHEDULES: M-F
8:00am-5:00pm CST, mandatory virtual attendance is required. Must
attend 100% of training and pre-planned appointments/time off will
not be accepted. WORK SCHEDULE: Required to have flexibility to
work any of the shift schedules during normal business hours of
Monday-Friday, 7:00am- 8:00pm CST. Pay: $20.00/hr. Benefits:
Health, Dental, Vision, Life Insurance, and short-term disability
after 90 days For more information, please contact Breanna D.
directly at bdrollinger@alinestaffing.com Call Handling Specialist
Description/Duties Assists specialty pharmaceutical manufacturers
remove barriers to care so that patients can access, afford and
remain on the therapy they need for a better quality of life. ·
Evaluates calls and cases to assess performance based on a standard
set of criteria, providing constructive feedback and recognition to
employees to ensure high performance and continuous improvement.
Accurately score transactions to gauge employee’s quality
performance based on organizational and departmental policies and
requirements. · Monitor and evaluate team performance, whether
voice or non-voice, of assigned entity and team, ensuring adherence
to company quality standards, and compliance with industry
regulations. Tracks and reports any trends from the customer
experience that can be improved or celebrated. · Analyze and
provide weekly & monthly trend analysis to leadership. · Provide
support to leadership by participating in and hosting
internal/external client calibration sessions. · Engage in and lead
projects to promote quality enhancements and/or broaden services
for the team. · Exhibits a comprehensive understanding of quality
systems and methodologies.
Keywords: , Johns Creek , Senior Coordinator-Call Hnadling Specialist, Science, Research & Development , Atlanta, Georgia
