Service Delivery Consultant (GHR) - Skills Assessment

Company: Bank of America
Location: Atlanta
Posted on: June 1, 2025

Job Description:

Service Delivery Consultant (GHR) - Skills AssessmentAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for supporting the delivery and execution of Global Human Resources (GHR) products and programs, which may include Payroll, Benefits, Compensation, Learning and Development (LD), Retirement, Shared Services or Staffing. Key responsibilities include operational process execution, quality assurance, and ensuring proper controls are in place. Job expectations include understanding the programs/products, operational requirements, end-to-end processes, and oversight necessary to deliver HR programs.This Service Delivery Consultant will join the Skills Assessment Team to support the development and execute skills assessments for the identified population in scope. Key deliverables include skill mapping, support materials for senior leader engagement, data output analysis, review and challenge, and remediation planning. This role will collaborate with team members and stakeholders to support cross program efforts to apply process improvements and efficiencies.The successful candidate will be an influential, execution and results-oriented professional who can develop and manage relationships across the company and with a wide variety of partners based on trust, knowledge, and teamwork. Additionally, successful candidates should be familiar with data analysis, program management practices, and feel comfortable working in a fast-paced environment.Responsibilities:Supports the evaluation of existing processes, technologies, and routines to drive process improvements.Supports the implementation of controls to mitigate and manage compliance and operational risk.Supports a variety of routine to complex operational and strategic activities to ensure programs are executed accurately and effectively.Partners with Human Resources (HR) program functions on an ongoing basis to ensure processes meet design requirements.Supports initiatives and routines by identifying solutions that meet business needs and priorities.Partners the Service Delivery Managers and Executive to support Line of Business and Global Talent stakeholders to drive implementation of skill assessment.Provides data analysis and content support on all phases of the skills assessment from audience identification to skill mapping, results review, analysis, action planning and communication of results.Analyze data to identify key insights and trends.Provide ongoing QA/QC of data to ensure accuracy.Engage in horizontal efforts across the Skills Assessment team to support overall execution of the program, including process and tool improvements.Support activities to ensure our processes have been effectively evidenced and communicated to successfully meet regulatory expectations.Supports development of communications to ensure effective messaging across stakeholders.Required Qualifications:Minimum of 4 years' experience in any of the following: Product or Program Development/ Management, Data Analysis, Talent management, Organization Development, Change Management, HR Generalist, OR relevant experience supporting large projects, programs or processes.Demonstrated analytical thinker with effective program and project management skills and experience, including ability to execute on deliverables with high quality at speed.Strong relationship management skills with ability to consult, advise and influence stakeholders in a matrix environment.Able to operate, with direction, in an ambiguous environment or an environment where priorities may change quickly.Ability to exercise sound judgment and have strong communication skills (written and verbal).Proven ability to build and leverage positive relationships with peers, partners, and clients.Strong bias for action and ability to drive work to completion.Strong data analysis and data management experience.Attention to detail to ensure high quality of all deliverables created.Technical proficiency in PowerPoint and Excel.Skills:Analytical ThinkingCritical ThinkingDecision MakingPayroll ManagementProcess ManagementBusiness Operations ManagementInfluenceProblem SolvingQuality AssuranceStrategic ThinkingBusiness Process AnalysisData GovernanceExecutive PresenceExternal Resource ManagementPolicies, Procedures, and Guidelines ManagementProject ManagementStakeholder ManagementBS/BA, preferably in relevant areas or equivalent work experience in lieu of degree.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.$70,900.00 - $105,000.00annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.New Jersey pay and benefits informationNew Jersey pay range:$70,900.00 - $105,000.00annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.New York pay and benefits informationNew York pay range:$70,900.00 - $105,000.00annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.Important notice:
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