Dispatcher

Company: EPiC
Location: Marietta
Posted on: August 6, 2022

Job Description:

Job Description Salary: The Dispatcher is responsible for both receiving and processing emergency response and customer service requests from our clientele. The Dispatcher qualifies the nature of the call, makes a selection of resources, and provides information and instructions to the field teams. This position will work closely with the Customer Contact Center Manager in supporting Operations, Dispatch, and Project Coordinators. A Dispatcher should exemplify a wide variety of talents and experience, including having expanded technical skills to reach analytical insights, and exceptional problem-solving abilities while working in a fast-paced environment. Essential Duties & Responsibilities: Perform multiple tasks simultaneously; take appropriate action and escalate priority responses with multi-functional departments while remaining calm under all circumstances Answer incoming calls Enter and qualify opportunities Direct or transfer inquiries to the appropriate parties Prepare daily operations job assignments Maintain critical Salesforce components including Dispatch Console, Service Appointments, and Field Service while also providing support to field technicians if challenges arise Disseminate clear and concise communication Input project folders daily Coordinate additional resources as requested from the field Communicate status of available resources with the Incident Commander throughout the week Participate in after-hours rotation Knowledge, Skills, and Abilities: General knowledge of service offerings, industry standards, and market expectations Excellent written and verbal communication skills with the ability to communicate professionally Ability to rapidly process information and make well-informed decisions with regards to resource management with confidence Strong organizational and time management skills with an emphasis on accuracy and attention to detail Strong sense of urgency and problem-solving skills Highly motivated; able to work independently and in a team environment Highly dependable and reliable with regards to work schedule and ability to meet project deadlines Demonstrated expertise, and commitment to, providing an extremely high level of customer service Exhibits active listening skills Education/Experience/Certifications: High School Diploma, GED, or equivalent Advanced computer skills and proficiency with a Mac. Experience using Google Business Suite and Salesforce. Restoration or Construction field experience is a plus.

Keywords: EPiC, Johns Creek , Dispatcher, Professions , Marietta, Georgia