Lead Researcher, Product Research & Insights

Company: Tableau
Location: Atlanta
Posted on: June 2, 2025

Job Description:

For more information about our website privacy practices, please see our Privacy Statement.Lead Researcher, Product Research & InsightsApply remote type Remote Home-Based locations Georgia - Atlanta time type Full time posted on Posted 2 Days Ago job requisition id JR281000Job Category: User ExperienceAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world.About You:You are a self-driven, impact-oriented researcher with experience in Research Community Management and strong quantitative data organization skills. You are a nimble leader who balances the deployment of complex, end-to-end research initiatives alongside rapid community research interventions. You have expertise at relationship-building, the maintenance of cross-functional coalitions, and the creation of communities (research panels) that support product feedback. You have expertise in survey research, qualitative inquiry, statistical analysis, and community management to generate actionable insights that drive business decisions. Ideally, you have a deep understanding of research methodologies, data analytics, and participant engagement strategies for hard-to-reach populations. You distill complex problems into insights that inform design, development, and business decisions. You're passionate about technology, and have deep empathy for technology users and their everyday struggles and challenges. You are unwavering in your desire to provide the best experiences for users. You eagerly use new research methods to get at the heart of the issue, and you have expertise with the 'tried and true' ones. You are excited to leverage existing research at Salesforce to weave together actionable insights to share with cross-functional teams.Responsibilities:Research Community Development & Management

• Establish, grow, and lead multiple diverse research communities, ensuring high engagement and representation of key customer segments.
• Develop recruitment strategies to maintain a high-quality participant pool for quantitative and qualitative research.
• Implement standard processes for community management, including moderation, communication, and retention strategies.
• Work on fast-paced projects, requiring attention to detail and working within constrained timelines.In-Depth Research & Analysis
  • Ability to design, distribute, and analyze surveys using advanced survey methodologies and tools or advise vendors to execute.
  • Apply statistical techniques to interpret survey data, ensuring reliability and validity of findings.
  • Use data visualization tools to present research findings in a clear and actionable format.
  • Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional partners.
  • Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.).
  • Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions.
  • Lead research timelines, budgets, and results while maintaining data integrity and ethical research standards.Cross-Functional Collaboration & Insights Generation
    • Partner with UX researchers, data scientists, product managers, and marketing teams to align research activities with business goals.
    • Socialize insights with cross-functional stakeholders to influence their decision-making.
    • Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.Required Experience / Skills:
      • (Senior) 4+ years of experience conducting research in user experience, product design, or technology contexts; at least 2 years of experience working in a large matrixed organization.
      • (Lead) 7+ years of experience conducting research in user experience, product design, or technology contexts; at least 2 years of experience working in a large matrixed organization.
      • (Principal) 10+ years of experience conducting research in user experience, product design, or technology contexts; at least 2 years of experience working in a large matrixed organization.
      • Hands-on experience conducting research in user experience or product design contexts.
      • Ability to plan, design, and implement foundational, generative, and evaluative research engagements.
      • Strong understanding of research methods (qualitative and quantitative) and standard processes, and familiarity with a broad range of user research tools.
      • Experience working in cross-functional teams (e.g. design, product management, engineering).
      • Excellent teamwork and collaboration skills.
      • Excellent project management, communication, and presentation skills.
      • Ability to work with a globally dispersed team (including some management and stakeholders based in India), and conduct some synchronous work.
      • University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research).Preferred Experience / Skills:
        • Prior experience in Research Community development and management.
        • Comfort building data libraries and dashboards.
        • Previous research experience in enterprise SaaS and/or technology.
        • Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders.
        • Comfort with basic statistical methods and concepts, and experience working with behavioral signals data.About the TeamCommerce CloudIn this role you will implement strategic and tactical research to shape Commerce Cloud's vision of enabling the world's most innovative and recognized brands to create AI-first, unified, custom experiences across all touchpoints of commerce, including web, mobile, and social. You'll learn about and advocate for our users - including e-commerce leaders, merchandisers, commerce developers / admins, and marketing leaders.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce welcomes all.
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Keywords: Tableau, Johns Creek , Lead Researcher, Product Research & Insights, Other , Atlanta, Georgia