Field Service Technician

Company: FiberLight LLC
Location: Alpharetta
Posted on: February 15, 2026

Job Description:

Job Description Job Description Description: Position Overview FiberLight is seeking a skilled, motivated, and customer-focused Field Service Technician to join our team. In this role, you will be the face of our company, providing on-site support to clients by installing, troubleshooting, repairing, and maintaining FiberLight services and equipment. The ideal candidate thrives in a fast-paced, hands-on environment and is dedicated to delivering excellent service to ensure network availability and client satisfaction. Essential Job Functions Installation & Commissioning: Install, configure, and commission new equipment at customer sites and FiberLight network locations, ensuring adherence to technical specifications, safety standards, and performance benchmarks. Scheduled Maintenance: Perform scheduled maintenance activities in support of customer and/or network upgrades, reconfigurations, and fault mitigation. Troubleshooting & Repair: Perform fault isolation and repair on services and network backbone utilizing various pieces of test equipment and coordination with NOC and OSP/Splicing resources. Customer Support: Provide exceptional customer service by addressing and interfacing with the local customer contact on orders and tickets. Documentation & Reporting: Meticulously document all service activities, including installation, maintenance, repairs, and parts usage, using SiteTracker. Inventory Management: Manage inventory for consumables, emergency spare parts, and tools located within the company vehicle and at local ISP storage locations. On-Call/Emergency Dispatch : On a rotating schedule, responsible for dispatching for scheduled maintenance/installation or NOC-driven outage/impairment tickets after hours in a 24x7 environment. Requirements: High school Diploma or equivalent required Bachelor’s Degree preferred Valid driver’s license 3 years’ experience in the communications or telecom field Hands-on experience with the installation of electronic communication equipment Hands-on experience operating related test equipment Dependable more reliable than spontaneous People-oriented enjoys interacting with people and working on group projects Achievement-oriented enjoys taking on challenges, even if they might fail Detail-oriented would rather focus on the details of work than the bigger picture Physical Requirements Must be able to sit, stand, walk, stoop, kneel and reach Must be able to drive a motor vehicle Must be able to speak, write, read and understand English Must have visual acuity Must be able to lift 0-25 pounds

Keywords: FiberLight LLC, Johns Creek , Field Service Technician, IT / Software / Systems , Alpharetta, Georgia