Controls Service Specialist
Location: Peachtree City
Posted on: June 23, 2025
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Job Description:
Job Title: Controls Service Specialist Work Location: Peachtree
City, GA Duration: full time Education/Experience Required: Proven
track record as a Service Specialist and experience in service and
support operations in a 24/7 environment. Associate's Degree in
approved mechanical or electrical program, or proper background as
determined by interview Overview: Service Specialists are primarily
responsible for various service and support functions around the
clock across multiple client accounts. This role typically involves
implementation, maintenance, and enhancement of control systems to
ensure 24/7 facilities operations. A secondary responsibility is to
support project teams designing and implementing customer building
automation projects. Responsibilities: Service and Support Perform
regular inspections, maintenance, and software updates of control
systems Identify and address system malfunctions or inefficiencies
promptly Implement system upgrades and enhancements to improve
efficiency and performance Continuously monitor service and support
channels, including phone lines, email, chat, and ticketing systems
Track service metrics, performance indicators, and key performance
indicators (KPIs) to identify issues and trends Respond to
incidents, outages, and service disruptions promptly Manage shift
schedules and workload distribution to meet service demands and
effectively ensure 24/7 coverage Act as a point of contact for
escalated issues and complex customer inquiries Collaborate with
technical teams to resolve critical incidents quickly and
efficiently Develop incident response protocols and ensure they are
followed Instrumentation & Electrical Design Create instrument
lists by examining P&ID drawings Compile submittal and
procurement documentation for controls and instrument hardware
Provide technical support for panel fabrication technicians Inspect
completed control enclosures System Design and Configuration
Participate in customer design review meetings Assemble development
system using project hardware and computers Configure user
interface and HMI screens Configure DDC, PLC and/or DCS control
algorithms Draft system documentation from templates Assist is
customer demonstrations and acceptance testing Configure networks
to interface with equipment. Onsite System Startup Works in a
supervised role and/or with a team at a customer site Install
project software and configuration onto site systems Participate in
point-to-point loop checks Perform instrumentation and software
calibration and tuning Participate in functional tests of all
systems Troubleshoot installation discrepancies Program field
modifications as required Assist with developing commissioning test
plans and documentation updates/redlines Assist with developing
training documentation/presentation on operations and maintenance
of system Working Conditions Requires on-call rotation to address
critical system issues outside regular working hours. During
on-call rotation assignment, will need to be available 24/7. Out of
on-call rotation required to work from Monday to Thursday regular
working hours the week after an on-call rotation week. The
remaining weeks of the month will work from Monday to Friday
regular working hours. The role requires travel to different
facilities for installation, maintenance, or troubleshooting. May
include working in shifts, including nights, weekends, and
holidays. Qualifications: Proven track record as a Service
Specialist and experience in service and support operations in a
24/7 environment. Associate's Degree in approved mechanical or
electrical program, or proper background as determined by interview
Technical Experience (One or more of the following technologies)
Controls Experience Tridium: Niagara N4 Distech: Experience with
BACnet and LON Distech controllers, Eclypse Controllers Johnson
Controls: Facility Explorer or Metasys controllers Siemens:
Experienced with Apogee (PXC), Talon Controllers, DXR controllers,
Desigo CC or Insight Rockwell: FactoryTalk Suite, RS Logix/Studio
5000, familiarity with PlantPAx DCS Other useful technologies
include:Scripting languages (VBA, Python, etc.) Knowledge of
Kepware OPC server, ThinManager, VMware is preferred. HVAC
Experience Preferred: Basic understanding of HVAC systems in large
building automation systems. Understanding of sequence of
operations and P&IDs for HVAC and plant utilities. Experience
with functional testing, including the ability to create, maintain,
and execute test plans. Experience with specifying instrumentation
and control valves for HVAC systems For more information or to view
other opportunities, visit us at www.paladininc.com. Paladin
Consulting is an EEOC employer.
Keywords: , Johns Creek , Controls Service Specialist, IT / Software / Systems , Peachtree City, Georgia
