Technical Support Specialist II (Tier 2)
Company: OnSolve
Location: Alpharetta
Posted on: April 24, 2024
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Job Description:
Job Summary
Technical Support Specialist - Tier 2 assists end-user customers
with products and services by providing exceptional customer
service and in-depth technical support (whether domestically or
internationally) in an inbound call center environment. Leverage
product knowledge to assist customers and troubleshoot product
inquiries and potential technical difficulties. Provide guidance
and troubleshooting solutions to Tier 1 Technical Support
Specialists when needed. Responsible for customers' short-term and
long-term satisfaction and retention.
Responsibilities
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
classification. They are not to be construed as an exhaustive list
of all responsibilities, duties, and skills required of personnel
so classified. All personnel may be required to perform duties
outside of their normal responsibilities from time to time, as
needed.
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: OnSolve, Johns Creek , Technical Support Specialist II (Tier 2), IT / Software / Systems , Alpharetta, Georgia
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