Director of Customer Quality - North America

Company: Hitachi Vantara Corporation
Location: Atlanta
Posted on: June 1, 2025

Job Description:

DescriptionHitachi Energy is seeking a Director of Customer Quality within our North American Power Grid - Transformer (PGTR) organization. This remote-based role reports to the Senior Director of Quality in North America. The position is crucial in resolving customer quality concerns and establishing proactive communication to enhance customer satisfaction and provide a competitive edge.Your responsibilities:

• Lead investigations into recurring and high-impact customer complaints (CCRPs) and ensure effective resolution.
• Coordinate and report on top quality issues, providing follow-up, customer coordination, and communication on high-profile quality concerns.
• Standardize testing and analysis procedures, such as Dissolved Gas Analysis (DGA), for customer submissions, and verify High Impact CCRPs.
• Establish effective communication and relationships with customers and internal teams, being the central point of contact for strategic customers across multiple facilities.
• Coordinate activities across factories, presenting consolidated action plans and strategies.
• Drive root cause analysis and corrective actions, addressing systemic issues within and across factories to build customer confidence.
• Support marketing and sales by coordinating briefings and presentations to demonstrate a unified approach to problem resolution.Your background:

• Engineering degree with at least 7 years of experience in quality assurance.
• Must have work authorization to work in the United States.
• Experience in transformer manufacturing is strongly preferred.Equal Employment OpportunityHitachi Energy is an Equal Opportunity Employer. Protected veterans and individuals with disabilities may request accommodations during the application process by completing a on our website, including your contact information and accommodation needs.
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