Site Manager I

Company: Canon Business Process Services, Inc.
Location: Atlanta
Posted on: May 24, 2025

Job Description:

OverviewThe Site Manager is responsible for the effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, operational efficiency, and quality of business services.Responsibilities

• Manage and oversee all services contracted by the client at the assigned site, ensuring exceptional customer service and quality.
• Evaluate and resolve high-priority and complex problems through communication and negotiation with clients, vendors, and internal teams to support a proactive, responsive, and friendly customer environment.
• Manage budget, resource allocation, and forecasting tools to optimize resource use and plan and report expenses effectively.
• Maintain and analyze status reports, productivity reports, and other documentation to ensure staff performance meets targets.
• Act as a liaison between the client and CBPS.
• Prioritize and schedule all work, including overflow work, to backup facilities.
• Ensure proper maintenance and usage of all equipment and supplies.
• Conduct staff meetings to communicate corporate policies and goals.
• Manage staff by recruiting, developing, mentoring, and handling corrective actions as necessary; evaluate performance; provide training and development; coach and counsel staff.
• Ensure production targets are met daily, weekly, and monthly by measuring against company goals.
• Interface with clients, operations teams, and corporate departments as needed.Qualifications
  • Associates Degree preferred or equivalent work experience.
  • At least 2 years of supervisory experience as a manager in a professional business setting, preferably in the reprographic/mail industry; managing a site with 1-4 non-exempt employees.
  • Effective communication skills with diverse groups and clients.
  • Ability to establish credibility with customers and staff.
  • Commitment to delivering high-quality production and customer service.
  • Ability to foster a challenging, constructive, and open workplace culture.
  • Collaborative skills to work with peers and teams to establish departmental decisions and processes, ensuring standardization.
  • Ability to work efficiently under stress and meet deadlines.
  • Customer-focused approach.
  • Excellent written and oral communication skills.
  • Strong organizational, administrative, record-keeping, and time management skills.
  • Strong ethical approach to business.
  • Excellent follow-through skills.Physical Demands
    • Occasional lifting and/or moving of up to 50 lbs.What We Offer:
      • Competitive pay and benefits.
      • Comprehensive training and development programs for career advancement.
      • A positive work and client environment.
      • Employee discounts on entertainment, products, and services nationwide.Come Join Our Team!
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Keywords: Canon Business Process Services, Inc., Johns Creek , Site Manager I, Executive , Atlanta, Georgia