Airline General Manager in Atlanta, GA (ATL)

Company: Hallmark Aviation Services
Location: Atlanta
Posted on: May 15, 2025

Job Description:

Airline General Manager in Atlanta, GA (ATL)Tracking Code: ATLMAY07Job Title: General Manager (ATL)Department: Airport Passenger Handling / Above the Wing OperationsReports To: Sr. Vice President / PresidentFLSA Status: ExemptSUMMARYLeads, directs, and coordinates all activities involved with Hallmark's operational and administrative functions for Hallmark Aviation Services in Atlanta, GA.ESSENTIAL DUTIES AND RESPONSIBILITIESAdministration:

• Lead and manage the administrative office for Hallmark Aviation Services at ATL Airport, overseeing personnel files, recruitment, uniform supply and storage, training efforts, and all general HR functions.
• Coordinate with all departments at Hallmark head office to ensure internal and external customer needs are met (Payroll, Operations, Training, Human Resources, Quality Assurance, Marketing).Profitability:
  • Ensure each business unit operates within budget and contracted labor hours, with proper billing of hours and re-chargeable hours.
  • Strictly control costs and adhere to budgets.
  • Review operational records against projected budgets to determine future profitability.
  • Ensure the execution of contracts between clients and Hallmark Aviation Services is efficient and profitable.
  • Analyze marketing potential of existing accounts and recommend additional services.Operations:
    • Ensure compliance with company policies, procedures, and standards, including safekeeping of funds and property, personnel, and grievance practices.
    • Provide effective leadership to guide and assist Business Managers.
    • Identify and develop future leaders for supervisory and management roles.
    • Interface with MCO airport authorities.
    • Maintain efficient staffing levels at all account locations.Service:
      • Identify and resolve service issues, including on-time performance, staffing, and recruiting schedules.
      • Audit Quality Assurance quarterly; develop action plans, and present progress reports to customer station managers.
      • Ensure all accounts meet Key Performance Targets.Safety:Review all safety aspects, including new procedures and training, and ensure compliance with FAA/TSA mandated safety and security policies.Customer Relations:
        • Establish and maintain strong relationships with HAS customer operational management.
        • Regularly meet with Business and Station Managers to review operational and administrative objectives.Corporate Culture:
          • Oversee staff morale and engagement.
          • Maintain continuous communication with HAS airline managers and staff.
          • Conduct quarterly Town Hall meetings for each business unit.
          • Encourage celebrations of small wins and activities fostering camaraderie.
          • Build and promote strong leadership within the management team.QUALIFICATIONS
            • Excellent leadership skills.
            • Flexible availability, including weekends, holidays, and overtime.
            • Ability to work nights and weekends as required.
            • Strong relationship-building skills with airline station managers.
            • Excellent communication and presentation skills (oral and written).
            • Minimum 10 years of passenger handling or airline experience in airport operations, with at least 3 years in management.
            • Energetic, motivated, enthusiastic, self-starter with integrity.
            • Proficiency in MS Office, including Excel and PowerPoint.
            • Ability to manage multiple tasks under pressure with minimal supervision.
            • Organized, creative, resourceful, with an entrepreneurial mindset.
            • Fluent in English, both written and oral; culturally aware.
            • Strong critical thinking and analytical skills, with basic statistical and mathematical knowledge.Required SkillsBasic Requirements:
              • At least 18 years old with a High School Diploma or G.E.D.
              • Proficient in English; knowledge of additional languages a plus.
              • Basic Math Skills: addition, subtraction, multiplication, division.
              • Computer literate.
              • Able to stand, bend, squat, reach, grasp, and lift items up to 70-100 lbs.
              • Ability to read and comprehend reference materials, instructions, policies, and procedures.Essential Requirements:
                • Valid US work authorization.
                • Professional demeanor and presentation.
                • Flexible schedule and availability.
                • Background check, fingerprinting, and drug screening required.Job DetailsLocation: Atlanta, Georgia, United StatesPosition Type: Full-Time/RegularTraining: To be determinedShift: Open availability requiredSalary/Benefits: Salary to be discussed. Health benefits, voluntary dental and vision plans, 401(k) matching.
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Keywords: Hallmark Aviation Services, Johns Creek , Airline General Manager in Atlanta, GA (ATL), Executive , Atlanta, Georgia