Parts Specialist III
Company: Tech Providers Inc.
Location: Atlanta
Posted on: June 26, 2025
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Job Description:
Description: Parts Specialist 12 months with Atlanta GA or
Rialto, CA (Hybrid 2-3 days per week) Notes: Candidate must be
located in ATL or Rialto CA Looking for recent college grads Resume
must be well written with no grammar or punctuation errors Looking
for recent college grad with great Analytical skills,
professionalism, able to work in an office environment. Position
overview: Parts Business Operations is a core profitability,
customer satisfaction and dealer efficiency driver for Client and
its network of authorized dealer franchise partners. Key
responsibilities include supply chain management, genuine parts
sales, dealer partner support and communication management for the
parts business in the US market. This center of competency
facilitates the flow of genuine parts to authorized dealers, who
sell to retail customers, independent repair facilities, and
collision repair facilities. Parts Operations seeks a contractor to
help manage a rapidly growing parts operation that serves a growing
fleet of vehicles operating on US roadways. This person must be
self-motivated, capable of operating independently, and willing to
be flexible in the handling of priority parts projects that may
change on a daily basis. As a support function to a team of
existing Parts Support Specialists, this person will support
dealers on parts order specifying and supply chain related topics.
Additionally, this role will be responsible for special projects,
and administrative tasks necessary to keep the supply chain running
to dealers. This includes but is not limited to the following;
management of dealers’ parts transactions, ETA’s has and order
management. Primary responsibilities: Own the dealer support
process for your area of responsibility – manage to dealer
inquiries and tickets in a timely manner, providing a high level of
service to Dealer partners. Topics include but are not limited to:
Parts availability, parts shipment ETAs, parts ordering,
collaboration with parts warehouse colleagues, priority order
management (VOR), damage claims, process guidance etc. Process
parts trades between dealers, properly exchanging parts and
performing financial reconciliation. Manage dealer support tickets
to a high level of service, reasonable time to close with
resolution to dealer partner, supporting customer satisfaction.
Managing escalation with clear and timely communication with the
appropriate parties at Client, as needed to resolve. Administer
inbound parts supply and ensure proper allocation to dealers, for
campaigns and recalls requiring parts Manage special parts returns
(parts withdrawals) from dealers and warehouses to ensure that all
affected parts ship as directed within the process and timeline for
each campaign. Manage to relevant KPI’s specific to parts
operations and parts operations support responsibilities, ensuring
high level of service and accountability. Perform special projects
as needed. Reporting and ad hoc analysis as needed. Flexible to
market needs with a high degree of curiosity, always looking to
improve process, workflow, which lead to a high level of service to
our franchise dealer partners. Qualifications Education: College
degree in Business, Management, Supply Chain, and Data Analytics,
or the equivalent education and experience Experience: Looking for
recent college grad w/ professional and analytical skills to work
in an office environment. Skills: Customer focus and ability to
advocate for dealers in the resolution of issues Software
proficiency – Excel required, SAP and or BW a plus Continuous
improvement mindset Initiative - ability to demonstrate competency
managing project or program from ideation to introduction and
operation An entrepreneurial spirit that creatively solves problems
and delivers solutions Ability to work cross-functionally,
effectively relaying information to various stakeholders,
especially field employees and dealers Excellent oral and written
communications skills About this facility:
Keywords: Tech Providers Inc., Johns Creek , Parts Specialist III, Administration, Clerical , Atlanta, Georgia
