Donor Service Manager

Location: Atlanta
Posted on: June 23, 2025

Job Description:

Donor Service Manager $100K-$115K Non-Profit Atlanta, GA Creative Financial Staffing has partnered with a well-respected non-profit organization in the heart of downtown. They are seeking a Donor Service Manager to join their dynamic accounting team and are ready to move quickly for the right candidate. Grants Management & Compliance Lead the development, implementation, and continuous improvement of grantmaking processes, policies, and tools to support strategic philanthropic efforts. Oversee verification and compliance processes to ensure grant funds are not disbursed to sanctioned or high-risk entities, in accordance with U.S. and international regulations. Manage the optimization and internal support of CSuite CRM, including GL coding structure, grant record accuracy, and documentation uploads. Review payment requests and award letters for accuracy, coordinating with Fund Stewards when necessary. Ensure all grant agreements meet organizational and legal standards, recommending updates as needed. Support preparation for tax filings and end-of-year donor reporting, including contributions to Form 990 schedules. Financial & Operational Oversight Monitor donor contributions and align financial reporting with program and operational budgets. Generate financial reports, cash flow projections, board book content, and audit support documentation. Oversee year-end reconciliation of grants and non-grant payments in collaboration with the Finance team. Manage the annual endowment payout process and ensure compliance with expenditure responsibility requirements. Track donor-advised fund performance and ensure all distributions align with IRS regulations and donor intent. Lead grants close-out procedures and digitization of records; maintain consistency in CRM policies and documentation. Team Leadership & Training Design and lead departmental training on tools, technologies, and processes to strengthen staff capabilities and donor engagement. Manage and develop a high-performing team through coaching, onboarding, feedback, performance planning, and career development. Provide oversight and support for staff using CSuite and donor services platforms. Respond to staff, grantee, and donor inquiries, resolving grantmaking issues and advising on best practices. Strategic Collaboration & Process Improvement Collaborate across departments to ensure efficient resource use and maximize operational effectiveness. Drive process standardization and improvement initiatives with a continuous improvement mindset. Integrate industry best practices into operations and maintain up-to-date knowledge of nonprofit regulations. Standardize philanthropic systems, including donor relations, DAF setup, and CRM platforms such as Foundant and Salesforce. Key Qualifications Bachelor's degree in Finance or related field; Master's preferred. 6 years of grants management or donor services experience, including 5 years of database/CRM administration. In-depth knowledge of nonprofit regulations, GAAP, and philanthropic compliance standards. Proficient in Microsoft Office Suite and donor platforms including Foundant, Salesforce, and Donor Central. Strong analytical, organizational, and problem-solving skills, with excellent communication abilities. Demonstrate strong leadership and team-building skills in a dynamic, fast-paced environment. Click here to apply online LI-JL2 INMAY2025 ZRCFS

Keywords: , Johns Creek , Donor Service Manager, Accounting, Auditing , Atlanta, Georgia