MEDCOMM Dispatcher
Company: Amerimed Emergency Medical Services
Location: Buford
Posted on: April 26, 2024
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Job Description:
MEDCOMM dispatchers use modern technology for handling requests
for emergency and non-emergency ambulance and home health care
service s in a fast, courteous, and professional manner; obtaining
detailed information needed for service and patient account ing
with accuracy being paramount. MEDCOMM dispatchers handle every
patient or facility interaction with accuracy while taking
messages, and forwarding callers to other departments when
necessary , and working to prioritize service based on the nature
of need and information obtained. MEDCOMM dispatchers use two-way
radio and paging system s , CAD (Computer Aided Dispatch) systems,
and other software platforms to effectively dispatch un its,
receive, process, and relay vital information from patient to crew
, communicate with EMS and MIH supervisors, manage ETAs and other
facility information, and serve as Amerimed's first-line customer
service representatives. The ability to work calmly under pressure
while maintaining a positive, friendly, and helpful attitude is
what makes a successful MEDCOMM dispatcher . In addition to
dispatching functions, MEDCOMM dispatchers maintain important
record s of all communications and call data in the CAD system for
future reference , and accuracy is essential . Other important
reporting data managed by a MEDCOMM dispatchers includes daily call
statistics, facility use, unit utilization, and transport
information for review by operations and management . Amerimed
expects our MEDCOMM dispatchers to be well-versed in our
expectations and Standard Operating Procedures . be committed to
high- quality service levels and outstanding customer interaction ,
maintain knowledge of market areas and facility specifics; report
areas of concern to operations or management , and work within a
structured chain of command. Most importantly, MEDCOMM dispatcher s
bring a high level of professionalism to all areas of the job at
all times . At Amerimed our 1 priority is that everything is "As It
Should Be" with a world-class medical services company . Required
Training / Qualifications: High School Diploma or G.E.D. Basic
Communications Certification and/or College Degree very beneficial.
Cardiopulmonary Resuscitation Certification beneficial but not
required. EMD Certification beneficial but not required. EMR, EMT
or PMDC Certification beneficial but not required. Dispatch
experience preferred but not required. Customer service experience
required. Ability to hear and comprehend high levels of radio and
phone traffic being given over speaker, headsets and handsets.
Ability to speak clearly and annunciate properly in order to relay
vital information to callers and response personnel. Ability to
communicate clearly with all members of the team and all callers by
phone or radio. Ability to be confined to a cubicle work area for
duration of shift. Ability to report to work prepared to work and
be self-sustaining without leaving the premises for the duration of
shift. Ability to spell correctly. Typing Skills (35 words per
minute or greater) Knowledge of Microsoft Office applications
including Outlook, Excel, and Teams Required Commitments: Must work
every other weekend. (Friday, Saturday, Sunday) Must be flexible
and able to help cover open shifts. Must be trustworthy, honest,
dependable, detail oriented and an excellent communicator. Must
always display excellent customer service skills. Now Hiring For:
Full-time 12-hour entry level Dispatchers that will be trained to
work as Call Taker and Radio Dispatcher; shifts work 6a-6p on days
or 6p-6a on nights; openings on both day and nights following a
California rotation that is paid bi-weekly. Part-time 6-hour entry
level Dispatchers that will be trained to work as Call Taker with
optional choice of learning radio; part-time shifts are 4a-10a;
10a-4p; 4p-10p and 10p-4a. These positions also follow the
California rotation and are paid bi-weekly. The California rotation
in a two week pay period appears as follows: Sunday - work Monday -
off Tuesday - off Wednesday - work Thursday - work Friday - off
Saturday - off Week One 36 hours for full-time and 18 for part-time
scheduled positions. Sunday - off Monday - work Tuesday - work
Wednesday - off Thursday - off Friday - work Saturday - work Week
Two 48 hours for full-time and 24 for part-time scheduled
positions. Drug-Free Workplace Must also possess a background free
of criminal offense.
Keywords: Amerimed Emergency Medical Services, Johns Creek , MEDCOMM Dispatcher, Professions , Buford, Georgia
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